Nearly 70% of clients leave because of a service issue, but most of them will never tell you. Learn how The Five Star Client Service System can help everyone on your team achieve a level of service that retains your clients and sets you apart from your competitors.

There is no magic, one-day training solution for marketing--it takes time, effort, and accountability to become a rainmaker. Learn how The Professional Services Marketing Coach can help you increase your market share through a combination of training, coaching, and performance management.

Gaining the trust of clients and prospects requires strong communication skills. Participants will strengthen their listening skills, practice describing the unique value of their services, and learn to introduce themselves in a memorable way. They will also discover their own communication style, and learn to adapt to others’ styles

Referrals are the lifeblood of most professional services firms. Participants will learn the basics of referral networking, identify referral sources, explore a variety of strategies to develop referral sources, and develop scripts for referral meetings.

More sales are lost because no one asked for the business than for any other reason. Participants will learn how to confidently and effectively close, as well as practice each step of the selling process, including identifying and qualifying prospects, discovering needs, and keeping the sale “sold.”

Delighted clients are the source of expanded business and referred business. Participants will develop strategies for cross-selling and cycle selling, learn how to ascend the “value ladder” with their clients, and identify opportunities for providing Five Star Client Service.

Professional service providers also need to be consultants. Participants will improve their questioning skills to establish trust, learn needs, heighten awareness of issues, and identify the benefits of solutions.

A good presentation creates interest and improves the credibility of the professional. Participants will improve their skills in four settings: formal presentations, ad hoc presentations, workshops, and proposals.

A Practical Guide for Earning the Commitment of Your Employees

Highly engaged employees contribute nearly 60% more effort than unengaged employees. They care about their job and their organization. This practical guide is full of tips and tools for achieving the twelve "Building Blocks" of employee engagement.

No leadership task is more critical than hiring the right people. This workshop provides a step-by-step process to help you pick the right person.

How do you motivate people? You don’t. Explore the common motivation myths and learn what leaders really can do to inspire peak performance.

Communication is the fundamental skill necessary for success in any role, and it is especially important for leaders. This workshop will build skills in listening, explaining, and presenting. You’ll also discover your own communication style, and learn to adapt to others’ styles.

Leaders periodically must say things they know others don’t want to hear. Here you will learn and practice the tools you can use in these difficult situations.

Your new or prospective leaders will learn the basic skills they need to succeed in their new role: delegating work, giving feedback, setting goals, and managing conflict. They will understand the importance of both leading and managing. And, they will discover their own communication style and learn to adapt to others’ styles

One of the most important responsibilities of a leader is to develop others, especially for leadership roles. In this workshop you will sharpen your skills in the four developmental roles leaders play: teacher, mentor, delegator, and coach.

Strategic planning isn’t just for the boardroom. This workshop presents planning tools and ways to apply them to business planning at all levels.

Emphasizing ethics in the workplace holds tremendous moral and practical benefit for leaders and managers. This workshop provides managers and team leaders with practical suggestions for making integrity an everyday part of their work group’s culture.

Leaders are change agents. This workshop provides leaders at all levels with practical tools and a step-by-step process for initiating and implementing change.

Unaddressed conflict saps the energy from a workplace. Participants will learn and practice processes for assertively addressing conflicts with co-workers, team members, and bosses.

Meetings are like the weather: everyone likes to complain about them, but no one ever does anything about them. Participants will learn how to make their meetings both efficient and effective.

Effective teamwork makes a big difference in productivity and profit. Participants will learn how to manage through the four stages of team development, and apply the four key elements for team success to their own work teams.

Participants will gain skill in the basic tools for improving processes: data gathering, process mapping, charts and tables, after action reviews, and team communication.

The ability to work with others to achieve desired results is crucial—especially when you don’t have immediate authority to command their cooperation. Participants will focus on the key elements of getting things done when they lack authority: increasing personal power, influencing others, and building collaboration.